Shipping policy

How long does order processing take?

Once you have placed your order, our team aims to process it as quickly as possible.

Orders are processed as efficiently as possible but can take up to 2-5 working days in certain circumstances* (excluding weekends and public holidays).

Please note that during busy periods, such as promotional or sale events, processing times may be slightly longer due to increased order volumes.

If we are waiting for additional information or a response from you regarding your order, this time will not be included in the processing timeframe.

*In cases where stock transfer is required.

 

What is your shipping policy?

Once you have placed an order with us, we endeavour to process it as soon as possible. This should not exceed 5 working days (Not including weekends and Public Holidays). If we are awaiting a response regarding your order, this is not included in this time. 

For New Zealand: We offer free tracked shipping on all non-rural orders over 75NZD*. *Rural delivery surcharge of 6NZD may apply. 
 
For Australia: We offer free tracked shipping over 200AUD.
 
For remaining countries we are working to achieve better rates but for the moment shipping is DHL, EPS or FEDEX Services shipping for $120NZD.
 
Click and Collect is also available to those local shoppers. Please allow some time to prepare your order. You will receive a pick up notification email once your order is ready for collection.

 

Refund of Shipping Costs

Please note we will only refund shipping costs if the return is a result of our error and not by third party (for example damaged by a courier/shipping). A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).