Pharmacy services · UTI consult
Think it's a UTI? Talk to our pharmacist today.
Our trained pharmacists can talk through your symptoms in a private consult and, if it's right for you, supply a short course of antibiotics - no prescription and no appointment needed.
- Private consult room
- Walk in, no appointment
- Open 7 days
The consult at a glance
- Who you'll see
- A trained pharmacist
- How long
- 10-15 minutes
- Where
- 2 Matakana Valley Road, Matakana
How it works
Three simple steps, all in one visit
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Pop in or get in touch
Come and see us in Matakana Village, or send us a message first if you'd like to check we can help. There's no need to book ahead.
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A private chat with your pharmacist
In our consult room, your pharmacist will ask a few questions about your symptoms, your health and any medicines you take.
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Leave with a plan
If an antibiotic is appropriate for you, it can be supplied on the spot. If not, we'll explain why and point you to your doctor.
Is this right for you?
Who our pharmacists can help
In New Zealand, pharmacists with extra training can supply the antibiotics without a prescription to people who meet set criteria. Not sure if that's you? Come in and ask.
We can usually help if you
- Are a woman aged 16 to 65
- Are not pregnant
- Have the usual signs of a bladder infection, like burning or stinging when you pass urine
- Are otherwise feeling well
Tell us, or see your doctor, if you have
- Fever, or a hot and cold feeling
- Vomiting or feeling sick
- Pain in the sides of your lower back
- Blood in your urine
- Smelly or cloudy urine
- Unusual vaginal discharge
- A feeling of being particularly unwell
Men, children, and anyone who is pregnant or over 65 will need to see their doctor for a UTI - we're happy to help you work out next steps.
Signs and symptoms
What a UTI usually feels like
A urinary tract infection happens when bacteria get into the urinary tract. Most people notice two or more of these.
- Pain, burning or stinging when passing urine
- Needing to go often
- Passing only a small amount at a time
- Feeling like your bladder isn't quite empty
- Needing to go urgently, without much warning
- Discomfort just above the pubic area
Looking after yourself
Simple ways to feel more comfortable
While you have symptoms
- Rest and keep warm - a hot water bottle or wheat bag on your tummy can be soothing
- Drink plenty of water
- Ask us about urinary alkalisers for the burning feeling - check with your pharmacist first, as they can interact with other medicines
- Take a pain reliever if you need one
- Go easy on alcohol, fruit juice, strong coffee and fizzy drinks
Everyday habits that help
- Keep your water intake up through the day
- Go when you need to, and take time to empty your bladder fully
- Wash and pass urine before and after sex
- Wipe gently from front to back
- Skip vaginal deodorants and douches, and choose cotton underwear
Get UTIs often? Our pharmacists and naturopaths are happy to talk through probiotics and other everyday support for urinary tract health, in private and with no appointment needed.
Good to know
Common questions
Do I need an appointment?
No. Just come in and ask to speak with a pharmacist. If you'd rather check first, message or call us.
Do I need a prescription?
Not if you meet the criteria. Your pharmacist will ask a few questions to see whether an antibiotic is appropriate for you.
Is the conversation private?
Yes. We use our private consult room, so you can speak freely.
How much does it cost?
Pricing varies, so just ask us when you come in or give us a call on 09 422 9785 and we'll let you know.
What if an antibiotic isn't right for me?
We'll explain why, suggest ways to feel more comfortable in the meantime, and recommend you see your doctor.
When should I come in?
As soon as you notice symptoms. It's best to get checked early rather than wait and see.
Don't wait it out. Come and see us.
Book a consult, give us a call, or simply pop in - our pharmacists are here 7 days a week.