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Best Vitamins for Hair Growth: Healthy, Luscious Locks

Best Vitamins for Hair Growth: Healthy, Luscious Locks

Best Vitamins for Hair Growth: Healthy, Luscious Locks Everyone wants to have a great hair day, but did you know that healthy, vibrant hair starts from within? Proper nourishment is essential for promoting hair growth, preventing breakage, and maintaining strength and shine. Whether you're dealing with hair loss, thinning, or simply want to improve your overall hair health, the right vitamins can make all the difference.Ready to transform your hair...

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Things to do in Matakana this Summer

Things to do in Matakana this Summer

The Best Things to Do in Matakana this Summer Matakana is famous for its spectacular summers, which are full of exciting events, markets, and unforgettable experiences. Whether you're here for the live music, local wines, or delicious food, there's something for everyone. We are only a hop, skip and a jump from Auckland, perfect for a day trip or a long weekend getaway.Discover the best things to do in Matakana...

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The Best Thorne Supplements for Your Health

The Best Thorne Supplements for Your Health

The Best Thorne Supplements for Your Health When it comes to achieving your health and wellness goals, choosing the right supplements can make all the difference. Thorne supplements are science-backed formulations designed to support you at every stage of life. But with such an impressive range of products, where do you start? Don’t worry—we’ve got you covered. In this blog post, we’ll dive into some of Thorne’s most popular supplements...

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The Benefits of Practitioner-Only Supplements

Benefits of practitioner only supplements

The Benefits of High-End, Practitioner-Only Supplements When choosing supplements for your health, you generally have two options: over-the-counter (OTC) or practitioner-only supplements. Explore the differences between the two choices and the benefits of practitioner-only supplements. What Are Over-The-Counter Supplements? Over-the-counter (OTC) supplements are often available for purchase without consulting a qualified practitioner such as a pharmacist, naturopath, or herbalist. High-quality OTC supplements can offer numerous health benefits. However, OTC supplements...

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The Importance of Holistic Wellness

Understanding the importance of holistic wellness

A Healthier You – Understanding the Importance of Holistic Wellness Holistic wellness comprises several different aspects. We explain its importance in healthcare. At Matakana Pharmacy and PracPharm, we aim to remove barriers to achieving holistic wellness for our patients and customers. We believe the best way to better health and wellbeing is by using all the ‘wellness tools’ in our toolbox to craft a lifestyle that encourages healthy living and...

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Metagenics NeuroCalm Sleep Ingredients

Metagenics NeuroCalm Sleep Ingredients

Exploring Metagenics NeuroCalm Sleep Ingredients Metagenics designed NeuroCalm Sleep as one of its recommended supplements to help relieve sleeplessness and symptoms of mild anxiety. These supplements use ingredients used and studied in traditional Western and Chinese herbal medicine to help support restful sleep and relieve mild tension, anxiety, and worry.  This blog post explores Metagenics NeuroCalm Sleep ingredients and how they promote a good night's sleep. What is Metagenics NeuroCalm...

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What’s the Difference Between Vitamins & Supplements

What’s the difference between vitamins and supplements – Vitamin C supplements vs. an orange full of vitamins

What’s the Difference Between Vitamins & Supplements? When it comes to maintaining health and wellbeing, vitamins and supplements can play a significant role. However, as an online pharmacy in NZ, we see the terms “vitamins” and “supplements” often used interchangeably, which can create confusion about their differences. While both aim to enhance our health, their origins, purposes, and benefits differ.So, what is the difference between vitamins and supplements? We answer...

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Unlocking the Power of Antioxidants: A three part series

Unlocking the Power of Antioxidants: A three part series

Oxidative Stress Part 1: Exploring the Best Antioxidant Supplements Supercharge Your Heart Health with Antioxidant Benefits – Top 4 Supplements Revealed! Welcome to Part I of our 3-Part Oxidative Stress Series, where our boutique pharmacy experts delve into oxidative stress as a main driver for disease and inflammation. We will cover the role oxidative stress plays in a range of degenerative and inflammatory conditions and the game-changing role antioxidants play...

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What is your shipping policy?


For New Zealand: We offer free tracked shipping on all orders over 60NZD.
 
For Australia: We offer free tracked DHL EXPRESS shipping over 250NZD.
 
For United States of America: We offer free tracked DHL EXPRESS shipping over 250NZD and a flat fee of $45 NZD otherwise.

For remaining countries we are working to achieve better rates but for the moment shipping is DHL, EPS or FEDEX Services shipping for 99NZD.
 
Click and Collect is also available to those local shoppers. Please allow some time to prepare your order. You will receive a pick up notification email once your order is ready for collection.

Customs, Duties & Fees
Please note that we are not liable for any customs delays, procedures, tariffs, or additional fees that may be imposed by the destination country’s authorities. Any charges, such as duties or import taxes, are the responsibility of the recipient and may be due at the time of delivery. We recommend contacting your local customs office if you have any questions regarding applicable duties and taxes.

Courier Delays & Delivery Times
While we endeavor to ship orders promptly using reliable courier services, delivery times can vary, and delays can occasionally occur beyond our control. We cannot be held responsible for unforeseen courier delays, including those caused by weather, logistical issues, or public holidays. If your order is taking longer than expected, we recommend tracking it using the details provided or contacting the courier directly for further assistance.

Prefer hands-on shopping vs online?


If you wish to pop into our physical store we operate out of the gorgeous Matakana Village nestled 20 minutes north of Auckland. Find our address and hours on our contact us page.
Life Hack: Come up on a Saturday and experience the New Zealand Famous Matakana Farmer’s Market in full swing for artesian, boutique organic offerings and merriment (often accompanied by waterside seating and live music!). Mention our website referred you up and well give 5% off storewide on top of any other offers we have that day.

 

7 Day Rule


You may return any unopened item that is still in its original packaging to Matakana Online Pharmacy within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund (see below). We can process returns and refunds only for items purchased from Matakana Pharmacy. If the returned item/s are not damaged or in unacceptable state asa reason for return then this will not be accepted for exchange/credit even if this is of no fault of your own (courier mistake/damage). Please be aware that return courier charges are the responsibility of the consumer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Consumers Guarantee/Refund


We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Refund of Shipping Costs


Please note we will only refund shipping costs if the return is a result of our error and not by third party (for example damaged by a courier/shipping). A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Clearance/sale Items


Please note that we are unable to accept back clearance stock or items purchased on sale for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.

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