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The Importance of Holistic Wellness

The Importance of Holistic Wellness

A Healthier You – Understanding the Importance of Holistic Wellness Holistic wellness comprises several different aspects. We explain its importance in healthcare. At Matakana Pharmacy and PracPharm, we aim to remove barriers to achieving holistic wellness for our patients and customers. We believe the best way to better health and wellbeing is by using all the ‘wellness tools’ in our toolbox to craft a lifestyle that encourages healthy living and...

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Metagenics NeuroCalm Sleep Ingredients

Metagenics NeuroCalm Sleep Ingredients

Exploring Metagenics NeuroCalm Sleep Ingredients Metagenics designed NeuroCalm Sleep as one of its recommended supplements to help relieve sleeplessness and symptoms of mild anxiety. These supplements use ingredients used and studied in traditional Western and Chinese herbal medicine to help support restful sleep and relieve mild tension, anxiety, and worry.  This blog post explores Metagenics NeuroCalm Sleep ingredients and how they promote a good night's sleep. What is Metagenics NeuroCalm...

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What’s the Difference Between Vitamins & Supplements

What’s the difference between vitamins and supplements – Vitamin C supplements vs. an orange full of vitamins

What’s the Difference Between Vitamins & Supplements? When it comes to maintaining health and wellbeing, vitamins and supplements can play a significant role. However, as an online pharmacy in NZ, we see the terms “vitamins” and “supplements” often used interchangeably, which can create confusion about their differences. While both aim to enhance our health, their origins, purposes, and benefits differ.So, what is the difference between vitamins and supplements? We answer...

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Unlocking the Power of Antioxidants: A three part series

Unlocking the Power of Antioxidants: A three part series

Oxidative Stress Part 1: Exploring the Best Antioxidant Supplements Supercharge Your Heart Health with Antioxidant Benefits – Top 4 Supplements Revealed! Welcome to Part I of our 3-Part Oxidative Stress Series, where our boutique pharmacy experts delve into oxidative stress as a main driver for disease and inflammation. We will cover the role oxidative stress plays in a range of degenerative and inflammatory conditions and the game-changing role antioxidants play...

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Collagen supplements

Collagen supplements
Are you wondering why collagen supplementation could be beneficial for your skin, hair, nails and joints? Discover the science behind it and how to pick the right collagen product for you.
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Navigating Natural Pain Relief: Best Turmeric Supplements of 2024

Navigating Natural Pain Relief: Best Turmeric Supplements of 2024

Navigating Natural Pain Relief: The Best Turmeric Supplements Nature’s Golden Reliever and the Top Products for Pain Management Support Embark on a journey of natural pain relief with turmeric, nature's golden healer. Known for its vibrant hue and delightful flavour, turmeric has been a cornerstone in Ayurvedic medicine for centuries. Today, it’s gaining recognition in the realm of dietary supplements, thanks to its potent active ingredient, curcumin. This polyphenol is...

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Pregnancy care

Metagenics range for pregnancy
We’ve put together a guide of the best supplements for conception, pregnancy and POSTNATAL to support both mum and dad for each stage of pregnancy.
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Magnesium Expose

The top 6 reasons you need magnesium

Top 6 Reason why you need Magnesium & the best products on the market today Were you aware that Magnesium is used by TRILLIONS of cells in your body to perform hundreds of different processes on a daily basis? Not only does it play an essential role in how your body metabolises food, produces hormones, deals with stress and anxiety but also is highly crucial for muscle relaxation and recovery,...

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What is your shipping policy?


For New Zealand: We offer free tracked shipping on all orders over 50NZD.
 
For Australia: We offer free tracked DHL EXPRESS shipping over 250NZD.
 
For United States of America: We offer free tracked DHL EXPRESS shipping over 350NZD.

For remaining countries we are working to achieve better rates but for the moment shipping is DHL EXPRESS shipping for 99NZD.
 
Click and Collect is also available to those local shoppers. Please allow some time to prepare your order. You will receive a pick up notification email once your order is ready for collection.

 

Prefer hands-on shopping vs online?


If you wish to pop into our physical store we operate out of the gorgeous Matakana Village nestled 20 minutes north of Auckland. Find our address and hours on our contact us page.
Life Hack: Come up on a Saturday and experience the New Zealand Famous Matakana Farmer’s Market in full swing for artesian, boutique organic offerings and merriment (often accompanied by waterside seating and live music!). Mention our website referred you up and well give 5% off storewide on top of any other offers we have that day.

 

7 Day Rule


You may return any unopened item that is still in its original packaging to Matakana Online Pharmacy within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund (see below). We can process returns and refunds only for items purchased from Matakana Pharmacy. If the returned item/s are not damaged or in unacceptable state asa reason for return then this will not be accepted for exchange/credit even if this is of no fault of your own (courier mistake/damage). Please be aware that return courier charges are the responsibility of the consumer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Consumers Guarantee/Refund


We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Refund of Shipping Costs


Please note we will only refund shipping costs if the return is a result of our error and not by third party (for example damaged by a courier/shipping). A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Clearance/sale Items


Please note that we are unable to accept back clearance stock or items purchased on sale for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.

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