Privacy Policy

We collect and hold personal information from you when you fill out the forms in our website shop. We store this information with Shopify and our service providers who supply our website to us. We also provide this information to Payment Providers so they can take your payment on our behalf. Also, when you use our website shop a cookie (which is a small text file) will be loaded onto your computer. The purpose of the cookie is to identify you during your session. You can change the settings on your browser so that you will not receive any cookies. However, if you choose to do this you may not be able to make a purchase or use other functions on our website. We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem with filling your order. We and our service providers can use your personal information in an aggregated form in which you cannot be identified (for example, to analyse sales patterns). Except as identified in the last paragraph, we and our service providers will not otherwise use that information (for example, your personal information will not be provided to others for purposes other than as outlined in the last paragraph, such as selling customer lists (unless required to do so by law)). If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information. Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us. We may update this Privacy Policy from time to time by placing an amended version of the policy on this website. Please check the website regularly for changes to this policy. Once the Privacy Policy is changed your ongoing use of this website indicates your acceptance of the changes.


Security Policies and Practices for Payment Transactions at Matakana Pharmacy


1. Collection and Usage of Information At Matakana Pharmacy (

When you make a purchase, we collect your name, email address, phone number, and address. Credit card details must be entered by you directly. This information enables us to process and fulfil your order and manage your account efficiently.


2. Protection of Customer Information

For the safety of your orders, Matakana Pharmacy utilises a secure server. The server's SSL (Secure Socket Layer) encryption ensures the confidentiality of the data you provide. We adhere to multiple layers of encryption and security protocols to safeguard sensitive customer information from unauthorized access. Matakana Pharmacy is compliant with the PCI DSS (Payment Card Industry Data Security Standard), affirming our commitment to data security.

3. Credit Card Details processes all credit card transactions securely via Windcave, a leading payment gateway. Credit card payment is the exclusive method for placing orders. We do not store credit card data on our servers, upholding our strict security standards.

4. Payment Information

Initial or updated payment information is encrypted and sent securely to Windcave. Windcave handles your payment data in line with their Privacy Policy. Apart from your zip code and country, which are necessary for billing and regulatory compliance, Matakana Pharmacy does not retain your payment details.

5. End User Payment Information

Payment information for end users may be processed through third-party eCommerce Payment Processors as per their terms and policies. We only transmit complete payment information of your end users upon their provision or update, to facilitate processing by the chosen eCommerce Payment Processors. No storage or collection of end users’ payment data occurs on our part.

6. Your Consent

By utilising, you agree to our information collection and usage policies. Should there be any changes to our privacy policy, they will be communicated promptly to keep you informed about what data we collect, its usage, and disclosure conditions.

7. Enhanced Security with Windcave

For secure credit card payments, we employ Windcave's 256-bit SSL Encryption technology, ensuring the protection of your personal details. Notably, Windcave enhances security through the use of 3D Secure technology, offering an additional layer of authentication to prevent unauthorised use of your card. This step further ensures the safety of your transactions, reflecting our dedication to maintaining the highest standards of payment security. No credit card information is stored by us, reinforcing our commitment to your privacy and security.

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