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Privacy Policy

We collect and hold personal information from you when you fill out the forms in our website shop. We store this information with Shopify and our service providers who supply our website to us. We also provide this information to Payment Providers so they can take your payment on our behalf. Also, when you use our website shop a cookie (which is a small text file) will be loaded onto your computer. The purpose of the cookie is to identify you during your session. You can change the settings on your browser so that you will not receive any cookies. However, if you choose to do this you may not be able to make a purchase or use other functions on our website. We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem with filling your order. We and our service providers can use your personal information in an aggregated form in which you cannot be identified (for example, to analyse sales patterns). Except as identified in the last paragraph, we and our service providers will not otherwise use that information (for example, your personal information will not be provided to others for purposes other than as outlined in the last paragraph, such as selling customer lists (unless required to do so by law)). If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information. Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us. We may update this Privacy Policy from time to time by placing an amended version of the policy on this website. Please check the website regularly for changes to this policy. Once the Privacy Policy is changed your ongoing use of this website indicates your acceptance of the changes.

 

Security Policies and Practices for Payment Transactions at Matakana Pharmacy

 

1. Collection and Usage of Information At Matakana Pharmacy (matakanapharmacy.com)

When you make a purchase, we collect your name, email address, phone number, and address. Credit card details must be entered by you directly. This information enables us to process and fulfil your order and manage your account efficiently.

 

2. Protection of Customer Information

For the safety of your orders, Matakana Pharmacy utilises a secure server. The server's SSL (Secure Socket Layer) encryption ensures the confidentiality of the data you provide. We adhere to multiple layers of encryption and security protocols to safeguard sensitive customer information from unauthorized access. Matakana Pharmacy is compliant with the PCI DSS (Payment Card Industry Data Security Standard), affirming our commitment to data security.

3. Credit Card Details

MatakanaPharmacy.com processes all credit card transactions securely via Windcave, a leading payment gateway. Credit card payment is the exclusive method for placing orders. We do not store credit card data on our servers, upholding our strict security standards.

4. Payment Information

Initial or updated payment information is encrypted and sent securely to Windcave. Windcave handles your payment data in line with their Privacy Policy. Apart from your zip code and country, which are necessary for billing and regulatory compliance, Matakana Pharmacy does not retain your payment details.

5. End User Payment Information

Payment information for end users may be processed through third-party eCommerce Payment Processors as per their terms and policies. We only transmit complete payment information of your end users upon their provision or update, to facilitate processing by the chosen eCommerce Payment Processors. No storage or collection of end users’ payment data occurs on our part.

6. Your Consent

By utilising MatakanaPharmacy.com, you agree to our information collection and usage policies. Should there be any changes to our privacy policy, they will be communicated promptly to keep you informed about what data we collect, its usage, and disclosure conditions.

7. Enhanced Security with Windcave

For secure credit card payments, we employ Windcave's 256-bit SSL Encryption technology, ensuring the protection of your personal details. Notably, Windcave enhances security through the use of 3D Secure technology, offering an additional layer of authentication to prevent unauthorised use of your card. This step further ensures the safety of your transactions, reflecting our dedication to maintaining the highest standards of payment security. No credit card information is stored by us, reinforcing our commitment to your privacy and security.

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What is your shipping policy?


For New Zealand: We offer free tracked shipping on all orders over 50NZD.
 
For Australia: We offer free tracked DHL EXPRESS shipping over 250NZD.
 
For United States of America: We offer free tracked DHL EXPRESS shipping over 250NZD and a flat fee of $45 NZD otherwise.

For remaining countries we are working to achieve better rates but for the moment shipping is DHL, EPS or FEDEX Services shipping for 99NZD.
 
Click and Collect is also available to those local shoppers. Please allow some time to prepare your order. You will receive a pick up notification email once your order is ready for collection.

 

Prefer hands-on shopping vs online?


If you wish to pop into our physical store we operate out of the gorgeous Matakana Village nestled 20 minutes north of Auckland. Find our address and hours on our contact us page.
Life Hack: Come up on a Saturday and experience the New Zealand Famous Matakana Farmer’s Market in full swing for artesian, boutique organic offerings and merriment (often accompanied by waterside seating and live music!). Mention our website referred you up and well give 5% off storewide on top of any other offers we have that day.

 

7 Day Rule


You may return any unopened item that is still in its original packaging to Matakana Online Pharmacy within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund (see below). We can process returns and refunds only for items purchased from Matakana Pharmacy. If the returned item/s are not damaged or in unacceptable state asa reason for return then this will not be accepted for exchange/credit even if this is of no fault of your own (courier mistake/damage). Please be aware that return courier charges are the responsibility of the consumer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Consumers Guarantee/Refund


We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Refund of Shipping Costs


Please note we will only refund shipping costs if the return is a result of our error and not by third party (for example damaged by a courier/shipping). A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Clearance/sale Items


Please note that we are unable to accept back clearance stock or items purchased on sale for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.

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