
Disclaimer: Metagenics is a Practitioner-Only Product that must be prescribed by one of our qualified Natural Health …
Free Shipping NZ wide on orders over $75
Disclaimer: Metagenics is a Practitioner-Only Product that must be prescribed by one of our qualified Natural Health …
Disclaimer: Metagenics is a Practitioner-Only Product that must be prescribed by one of our qualified Natural Health…
Disclaimer: Metagenics is a Practitioner-Only Product that must be prescribed by one of our qualified Natural Health …
Formerly CalmX: new name, same great-tasting formula. Description Relieve symptoms of stress. Support a healthy stres…
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Metagenics products undergo rigorous testing to ensure they meet the highest industry standards.
Our online and in-person consultation services offer products suited to your unique health needs.
Our team ensures that Metagenics products are safe, especially when combined with other medications or supplements.
Metagenics products target specific issues such as immune health, metabolic support, gastrointestinal health, and cardiovascular health. Each product is designed to address particular health concerns or supplement dietary needs specific to certain conditions.
Metagenics is known for its commitment to scientific research and evidence-based formulations. It invests in clinical trials and research to ensure its products are effective and safe. This focus on science helps create formulations that can effectively support health based on current medical understanding.
The company highly emphasises the quality and purity of its ingredients. It often uses high-quality raw materials and follows strict manufacturing processes to ensure the final products are free from contaminants and produced with consistent potency and purity.
We aim to dispatch orders within 24 hours. Delivery times may vary based on your location.
Yes! We offer online consultations, and our team is available for direct consultations at our boutique pharmacy in Matakana. Please contact us for more details.
The time it takes to see results from Metagenics products, or any nutritional supplements, can vary widely depending on the specific product, the condition you're addressing, and individual factors like overall health, diet, and lifestyle.
Generally, some products might show effects within a few days or weeks, especially those that address acute issues like digestive health or temporary inflammation. For example, probiotic supplements may start to affect digestive health relatively quickly. In contrast, supplements intended for long-term health improvements, such as those targeting chronic inflammation, heart health, or hormonal balance, might take longer, possibly several months, to demonstrate noticeable benefits.
It's important to follow the recommended usage for each specific product. Our practitioners can tailor your supplement use to your health needs and monitor its effectiveness over time.
TruQuality™ is an initiative that ensures every product from Metagenics has accessible information on its product ingredients and testing. TruQuality™ ensures Kiwis can access safe, reliable natural medicine solutions, with access to important product information.
Metagenics conducts over 64,000 quality control tests annually, ensuring that formulas are safe, pure, and effective.
For New Zealand: We offer free tracked shipping on all orders over 75NZD.
For Australia: We offer free tracked DHL EXPRESS shipping over 250NZD.
For remaining countries we are working to achieve better rates but for the moment shipping is DHL, EPS or FEDEX Services shipping for 99NZD.
Shipping to USA is not available at this time.
Click and Collect is also available to those local shoppers. Please allow some time to prepare your order. You will receive a pick up notification email once your order is ready for collection.
Customs, Duties & Fees
Please note that we are not liable for any customs delays, procedures, tariffs, or additional fees that may be imposed by the destination country’s authorities. Any charges, such as duties or import taxes, are the responsibility of the recipient and may be due at the time of delivery. We recommend contacting your local customs office if you have any questions regarding applicable duties and taxes.
Courier Delays & Delivery Times
While we endeavor to ship orders promptly using reliable courier services, delivery times can vary, and delays can occasionally occur beyond our control. We cannot be held responsible for unforeseen courier delays, including those caused by weather, logistical issues, or public holidays. If your order is taking longer than expected, we recommend tracking it using the details provided or contacting the courier directly for further assistance.
If you wish to pop into our physical store we operate out of the gorgeous Matakana Village nestled 20 minutes north of Auckland. Find our address and hours on our contact us page.
Life Hack: Come up on a Saturday and experience the New Zealand Famous Matakana Farmer’s Market in full swing for artesian, boutique organic offerings and merriment (often accompanied by waterside seating and live music!). Mention our website referred you up and well give 5% off storewide on top of any other offers we have that day.
You may return any unopened item that is still in its original packaging to Matakana Online Pharmacy within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund (see below). We can process returns and refunds only for items purchased from Matakana Pharmacy. If the returned item/s are not damaged or in unacceptable state asa reason for return then this will not be accepted for exchange/credit even if this is of no fault of your own (courier mistake/damage). Please be aware that return courier charges are the responsibility of the consumer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note we will only refund shipping costs if the return is a result of our error and not by third party (for example damaged by a courier/shipping). A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that we are unable to accept back clearance stock or items purchased on sale for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.