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Why Choose Koru Nutrition

Made by Nature, Backed by Science

Koru Nutrition believes in the power of natural solutions backed by scientific research. Every product is carefully formulated, rigorously tested, and crafted with quality ingredients to provide New Zealanders with effective, natural support.

Proudly New Zealand Owned and Operated

Koru Nutrition’s products are not only developed but also made right here in New Zealand. Each product reflects a commitment to New Zealand-made integrity, crafted in Rangiora with local and selected imported ingredients, ensuring quality from start to finish.

Quality with a Purpose

Koru Nutrition focuses on clean, potent ingredients, free from fillers and harmful chemicals. Every batch is tested in third-party laboratories, ensuring the highest standards for safety and efficacy, so you can trust what’s in every product.

FAQ About Koru Nutrition

Who owns Koru Nutrition?

Koru Nutrition is proudly owned and operated by New Zealanders Andre and Molly Linton, bringing a family-oriented, community-focused approach to natural health solutions.

Where is Koru Nutrition based?

Koru Nutrition is based in Rangiora, New Zealand, just north of Christchurch. Their Rangiora location allows them to create and manufacture their products right here in New Zealand.

Is Koru Nutrition a New Zealand company?

Yes, Koru Nutrition is a proudly New Zealand-owned and operated company. All products are made in New Zealand, crafted with a combination of locally sourced and select imported ingredients.

Does Koru Nutrition import their products?

No, Koru Nutrition formulates, manufactures, and distributes all of its own products. Each batch undergoes testing at third-party laboratories to ensure safety and quality, guaranteeing their commitment to excellence.

Who makes Koru FX, and where is it made?

Koru FX, Koru Nutrition’s leading joint and muscle cream, is designed and manufactured in Rangiora, New Zealand. It provides a natural, fast-acting solution for joint and muscle comfort.

What makes Koru Nutrition products different?

Koru Nutrition products are made with 100% natural ingredients and are free from unnecessary fillers or chemicals. Their commitment to quality, backed by scientific research and third-party testing, ensures every product delivers real benefits to support ageing well.

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What is your shipping policy?


For New Zealand: We offer free tracked shipping on all orders over 60NZD.
 
For Australia: We offer free tracked DHL EXPRESS shipping over 250NZD.
 
For remaining countries we are working to achieve better rates but for the moment shipping is DHL, EPS or FEDEX Services shipping for 99NZD.
 
Click and Collect is also available to those local shoppers. Please allow some time to prepare your order. You will receive a pick up notification email once your order is ready for collection.

Customs, Duties & Fees
Please note that we are not liable for any customs delays, procedures, tariffs, or additional fees that may be imposed by the destination country’s authorities. Any charges, such as duties or import taxes, are the responsibility of the recipient and may be due at the time of delivery. We recommend contacting your local customs office if you have any questions regarding applicable duties and taxes.

Courier Delays & Delivery Times
While we endeavor to ship orders promptly using reliable courier services, delivery times can vary, and delays can occasionally occur beyond our control. We cannot be held responsible for unforeseen courier delays, including those caused by weather, logistical issues, or public holidays. If your order is taking longer than expected, we recommend tracking it using the details provided or contacting the courier directly for further assistance.

Prefer hands-on shopping vs online?


If you wish to pop into our physical store we operate out of the gorgeous Matakana Village nestled 20 minutes north of Auckland. Find our address and hours on our contact us page.
Life Hack: Come up on a Saturday and experience the New Zealand Famous Matakana Farmer’s Market in full swing for artesian, boutique organic offerings and merriment (often accompanied by waterside seating and live music!). Mention our website referred you up and well give 5% off storewide on top of any other offers we have that day.

 

7 Day Rule


You may return any unopened item that is still in its original packaging to Matakana Online Pharmacy within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund (see below). We can process returns and refunds only for items purchased from Matakana Pharmacy. If the returned item/s are not damaged or in unacceptable state asa reason for return then this will not be accepted for exchange/credit even if this is of no fault of your own (courier mistake/damage). Please be aware that return courier charges are the responsibility of the consumer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Consumers Guarantee/Refund


We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Refund of Shipping Costs


Please note we will only refund shipping costs if the return is a result of our error and not by third party (for example damaged by a courier/shipping). A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Clearance/sale Items


Please note that we are unable to accept back clearance stock or items purchased on sale for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.

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