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Prac Pharm

Welcome to Prac Pharm, your destination for a specialized range of practitioner-only medicine that is meticulously designed and tailored to your unique healthcare needs. With a deep emphasis on personalization, we are committed to delivering optimal health outcomes through high-quality, evidence-based, and uniquely crafted medication regimes.

 

Our Mission

At Prac Pharm, our mission is simple - we are here to enhance the overall quality of your life. We strongly believe that each individual is unique, and this uniqueness should be reflected in their healthcare approach. That’s why our team of experienced healthcare practitioners work closely with you, not just to treat symptoms, but to identify the root causes of your health issues and help you live a healthier, more vibrant life.

Our Products

Our range of practitioner-only products is designed to deliver a level of care that goes beyond the reach of standard off-the-shelf medicines. Each of our medicines is formulated based on the latest scientific research, incorporating the best natural and pharmaceutical ingredients. Our products are crafted to treat a wide range of health issues, from boosting immune function to managing chronic conditions.

Personalized Approach

We prioritize an individualized approach to your healthcare. Our team conducts a comprehensive analysis of your health status, taking into account factors such as your medical history, lifestyle, and current health challenges. Based on this analysis, we formulate personalized medicine plans, ensuring you receive the right treatment that is tailor-made to meet your unique health needs.

Uncompromising Quality

Quality and safety are at the core of Prac Pharm. All our practitioner-only medicines are manufactured in state-of-the-art facilities that meet and exceed the strictest quality assurance standards. Our commitment to quality ensures that you can trust our products for their potency, purity, and safety.

Join us at Prac Pharm, where we combine personalized care, practitioner-only medicine, and a commitment to quality to provide you with the best healthcare experience. Embrace a healthier, brighter future - tailored to your needs.

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What is your shipping policy?


For New Zealand: We offer free tracked shipping on all orders over 50NZD.
 
For Australia: We offer free tracked DHL EXPRESS shipping over 250NZD.
 
For United States of America: We offer free tracked DHL EXPRESS shipping over 350NZD.

For remaining countries we are working to achieve better rates but for the moment shipping is DHL EXPRESS shipping for 99NZD.
 
Click and Collect is also available to those local shoppers. Please allow some time to prepare your order. You will receive a pick up notification email once your order is ready for collection.

 

Prefer hands-on shopping vs online?


If you wish to pop into our physical store we operate out of the gorgeous Matakana Village nestled 20 minutes north of Auckland. Find our address and hours on our contact us page.
Life Hack: Come up on a Saturday and experience the New Zealand Famous Matakana Farmer’s Market in full swing for artesian, boutique organic offerings and merriment (often accompanied by waterside seating and live music!). Mention our website referred you up and well give 5% off storewide on top of any other offers we have that day.

 

7 Day Rule


You may return any unopened item that is still in its original packaging to Matakana Online Pharmacy within SEVEN days of receipt of your order (as recorded by the courier) for an exchange for another product or, under special circumstances, a full refund (see below). We can process returns and refunds only for items purchased from Matakana Pharmacy. If the returned item/s are not damaged or in unacceptable state asa reason for return then this will not be accepted for exchange/credit even if this is of no fault of your own (courier mistake/damage). Please be aware that return courier charges are the responsibility of the consumer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Consumers Guarantee/Refund


We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days. Please note that we are not obligated to refund items unless they are defective or damaged.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Refund of Shipping Costs


Please note we will only refund shipping costs if the return is a result of our error and not by third party (for example damaged by a courier/shipping). A full refund will be given in this instance. If you are returning because item is no longer required, or ordered in error you may be asked to pay the re-shipping fee for exchanges alongside any other additional costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Clearance/sale Items


Please note that we are unable to accept back clearance stock or items purchased on sale for exchange or refund because you have ordered the wrong item, or changed your mind, so please choose carefully. We will however refund/replace your clearance item if it is faulty or damaged in transit from leaving our premises.

Thanks for contacting us. We'll get back to you as soon as possible.

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